Frequently Asked Questions
What are pre-orders?
You can pre-order any colorway in the ND base of your choosing and in the quantity you need for a project and it will be custom dyed for you. Pre-orders typically take one to two weeks to ship.
Do you have ready-to-ship items?
Any ready-to-ship items currently available are listed under the "in-stock" section of our shop. Shop updates are announced via instagram. Follow us @ndyarncompany.
How often do you add new colorways?
New colorways are added on a monthly basis. Announcements are made via instagram. Follow us @ndyarncompany
How long will it take to receive my order?
Pre-orders currently take one to two weeks. Ready-to-ship items are shipped within 48 hours.
What is your return policy?
Merchandise must be returned in its original condition and will be refunded upon receipt. Shipping costs are the responsibility of the buyer. We do not issue exchanges for sale priced items, but we we will refund the item at the sale price.